PRELIMINARY INFORMATION FORM

PARTIES

Seller	Hopfrög Mağazacılık ve Bilişim Hizmetleri Sanayi Ve Ticaret Anonim Şirketi (hereinafter referred to as the "Seller" )

Address	Cihangir Mah. Şehit Zafer Sk. No:5, 34310 Avcılar/İstanbul

Phone	0850 840 05 52

Email	[email protected]

Tax Office	Marmara Kurumlar Vergi Dairesi

Tax Number	4631175321

Shipping company to which the buyer will return the product in case of return	Yurtiçi Kargo

SUBJECT OF THE INFORMATION FORM

The subject of this Preliminary Information Form ("Form") sold through the website named www.hopfrogkids.com.tr ("Website") is to inform the BUYER about the sale and delivery of goods and services ("Products") and determined sales price in terms of the Law on Consumer Protection No. 6502 ("CPL") and the Distance Contracts Regulation.

The Seller maintains records of this Form and the Distance Sales Agreement, accessible to the Buyer at any time via the "My Orders" page.

SPECIFICATIONS AND PAYMENT DETAILS

The pricing, payment, and delivery details for the Products are as follows. Any additional charges such as taxes, duties, or fees not previously calculated for the Products will be borne by the BUYER.

DELIVERY COSTS AND PERFORMANCE

Delivery will be made as soon as possible after the stock is available and the price of the goods is credited to the Seller's account. The Product will be delivered to the address specified by the BUYER in the order form and in this Form, and to the authorized person(s) specified. If there is no one available to receive the delivery at the address, it is the responsibility of the BUYER to contact the shipping company to track the shipment. If the Product will be delivered to someone other than the BUYER, the SELLER cannot be held responsible if the person/organization at the delivery address is not available or refuses the delivery. In such cases, any damages resulting from the delayed receipt of the Product by the BUYER and/or the return of the Product to the SELLER will be borne by the BUYER.

If the shipping company delivering the Product does not have a branch where the BUYER is located, the BUYER must pick up the Product from another nearby branch specified by the SELLER. If the branch of the contracted shipping company for the return is not available where the consumer is located, the SELLER will ensure that the Product to be returned is picked up from the consumer without any additional expense. The BUYER will be informed via e-mail, SMS, or telephone regarding these matters.

Unless otherwise stated, delivery costs for the Product will be borne by the BUYER. If the SELLER has stated on the Website that the delivery fee will be covered by the SELLER, the delivery costs will be covered by the Seller.

Delivery of the goods will be made within the promised timeframe, provided that the Seller's stock is available and payment has been processed. The Seller undertakes to deliver the Product within 30 (thirty) days from the date of ordering by the Buyer, except in cases where it becomes impossible to fulfill the delivery of the ordered Product or in contracts related to Products prepared according to the consumer's request or personal needs.

If the delivery cannot be made within the 30 (thirty) day period due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire, etc.), the SELLER will inform the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the end of the extraordinary situation.

In the event that the payment for the goods or services is not made by the BUYER for any reason or the payment made is canceled in the bank records, the SELLER shall be deemed to have been released from the obligation to deliver the goods or services.

In cases where the fulfillment of the order for the goods or services becomes impossible, the SELLER shall notify the BUYER within 3 (three) days from the date the SELLER learns of this situation, and the SELLER shall refund all payments received, including the delivery costs if any, within 14 (fourteen) days at the latest from the date of notification.

The BUYER is responsible for checking the Product upon receipt and refusing to accept the Product and preparing a report for the shipping company if any problem caused by the shipment is noticed. Otherwise, the SELLER will not accept responsibility.

Payments can be made by credit card, EFT, or wire transfer.

Unless otherwise provided in writing by the SELLER, the BUYER must have fully paid the price of the Product before receiving the Product. In case the price of the Product is not fully paid to the SELLER before the delivery in cash sales, or in case the due installment amount is not paid in installment sales, the SELLER may unilaterally cancel the Agreement and not deliver the Product.

If, for any reason, the payment made by the Buyer is cancelled in the bank records, the Seller will be released from the obligation to deliver the Product. In case the buyer's credit card, which belongs to the buyer, is used by unauthorized persons unlawfully or illegally without the fault of the buyer, and the relevant bank or financial institution does not pay the price of the goods or services to the Seller for this reason, the Buyer is obliged to return the goods or services to the Seller within 3 (three) days upon being delivered. In this case, the delivery expenses shall be borne by the Buyer.

The prices listed and announced on the website are the sales prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period. However, in the case of discrepancies caused by incorrectly written, not updated due to the delayed notification of the supplier, the current price notified by the Seller to the customer will be considered valid. In the event of errors, if an overdraft has been made from the price of the goods/services, the difference will be refunded. If the real price of the goods/services is different from the one announced, the real price will be notified to the Buyer. Sales will be made based on the real price upon the request of the customer or the sales will be canceled.

RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from this Agreement without giving any reason and without paying any penalty within 14 (fourteen) days from the date of receipt of the Product. The BUYER may also exercise the right of withdrawal during the period until the delivery of the goods.

When returning the product/products within the scope of the right of withdrawal, the BUYER marks the reason for the return, indicating on the e-invoice printout "returning the products due to the right of withdrawal," signs it with a wet signature, and sends the products to the return address provided by the Seller.

The Buyer may exercise the right of withdrawal by (i) becoming a member on the Website, finding their order under Membership > My Account > My Orders section, selecting the product/products they want to return and the reason for return, signing the e-invoice receipt that came with the order, and sending it to the return address,

(ii) contacting customer service via the phone number 0850 840 05 52 and following the instructions provided, or (iii) following the steps on our Returns & Exchanges Conditions and Frequently Asked Questions pages. Depending on the preferred method, the Buyer must return the goods within 14 (fourteen) days from the date of exercising the right of withdrawal. The invoice, the box, the packaging of the goods, any standard accessories, and any other products gifted along with the product must be returned complete and undamaged. If the Product is used in accordance with its instructions, technical specifications, and operation during the withdrawal period, the Buyer is not responsible for any changes or deterioration. Therefore, if there is any change or deterioration due to the non-compliance with the usage instructions, technical specifications, and operation of the Product until the withdrawal date, the BUYER may lose the right of withdrawal, and a deduction may be made from the return amount for the change/deterioration at the discretion of the Seller.

If the Buyer exercises the right of withdrawal, (i) from the date it is delivered to the cargo, if the Product to be returned is sent by the cargo company specified in this Agreement with the Seller, (ii) from the date it reaches the Seller if the Product is sent with a different cargo company, and (iii) in case the right of withdrawal is exercised before the delivery of the goods, within 14 (fourteen) days from the date the notification of withdrawal is received by the Seller, all payments made by the Buyer regarding the relevant Product, including the delivery expenses if any, will be refunded to the Buyer's payment method used during the purchase, without imposing any expenses or obligations on the consumer and in a single installment. In transactions made with a credit card, since the reflection of the refund to the Buyer's accounts after the transaction of the return amount to the bank is entirely a process related to the bank, the Buyer accepts in advance that it is not possible for the Seller to intervene and take responsibility for any delays. It should be noted that in cancellation transactions, if the product has not been shipped, the full amount will be refunded using the method of the transaction, and if the product has been shipped, the refund will be made to the Buyer by offsetting the shipping fee.

CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

In accordance with the legislation, the BUYER does not have the right of withdrawal in the following cases:

Contracts related to goods or services whose prices depend on fluctuations in financial markets and are not under the control of the Seller (e.g., products in the jewelry, gold, and silver categories);

Contracts for the delivery of goods that are prepared according to the consumer's requests or clearly for his/her personal needs, which are not suitable for return due to their nature and pose a risk of deterioration or expiration date;

Contracts for the delivery of goods that are not suitable for return due to health and hygiene concerns, if the protective elements such as packaging, tape, seal, package have been opened after delivery;

Contracts for the delivery of goods that are mixed with other products after delivery and cannot be separated due to their nature;

Contracts for the delivery of goods provided in the physical environment with the condition that they are returned with opened protective elements such as packaging, tape, seal, package in terms of books, audio or video recordings, software programs, and computer consumables;

Contracts for the delivery of periodicals such as newspapers, magazines, with the exception of those provided under a subscription agreement;

Contracts for the delivery of goods or services that must be performed on a specified date or period, such as accommodation, goods transportation, car rental, food and beverage supply, and entertainment or leisure services;

Contracts for betting and lottery services;

Contracts for services that are started with the consumer's consent before the withdrawal period expires;

Contracts for the delivery of non-material goods provided instantly in electronic environment and instant delivery to the consumer (such as coupons);

Contracts for movables subject to compulsory registration under the Road Traffic Law No. 2918 and unmanned aerial vehicles subject to registration or registration obligation;

Contracts for the delivery of mobile phones, smartwatches, tablets, and computers;

Contracts concluded through open auctions in the form of live auctions;

Contracts for goods with installation or assembly indicated in the manual and instructional manual, provided that the Seller or authorized service will carry out the installation or assembly;

Goods or services excluded from the scope of the Distance Contracts Regulation (for example, regular deliveries of foodstuffs, beverages, or other daily consumables to the consumer's residence by the Seller, and services in the travel, accommodation, restaurant, entertainment sector, etc.).

In addition, legal entity BUYERS do not have the right of withdrawal.

In cases where the right of withdrawal is exercised for all or part of the products subject to the order, the consequence of the exercise of the right of withdrawal, if the minimum purchase amount in the Seller's free shipping (delivery) campaign is reduced, the entire amount of the undelivered delivery-shipping fee collected within the scope of the campaign is deducted from the amount to be refunded to the Buyer. In cases where the Buyer has paid the delivery-shipping fee, the entire fee will be refunded to the Buyer

GENERAL PROVISIONS

The Buyer declares that they have read and understood the basic qualities of the Products subject to the Agreement, the sales price, payment method, delivery, and shipping fee, provided by the Seller in this Form, and confirms it electronically.

By confirming this Form electronically, the Buyer acknowledges that they have obtained the correct and complete information regarding the address to be provided by the Seller to the Buyer before the conclusion of distance contracts, the basic characteristics of the goods or services ordered, the price of the goods or services including taxes, payment and delivery terms, and the delivery price.

In cases where the fulfillment of the order for goods or services becomes impossible, the SELLER shall notify the BUYER within 3 (three) days from the date they become aware of such situation and shall refund all payments received, including any delivery charges, within 14 (fourteen) days from the date of notification.

If the price of the goods or services is not paid by the BUYER for any reason or if the payment made is canceled in the bank records, the SELLER shall be deemed released from the obligation to deliver the goods or services.

DISPUTE RESOLUTION

The BUYER may contact the SELLER through Telephone, Email, Message, and Contact Form channels regarding their complaints and objections.

In addition, the BUYER may apply to the Provincial and District Consumer Arbitration Committees within the monetary limits determined and announced annually by the Ministry of Trade for their complaints and objections. In cases exceeding these limits, the BUYER may apply to the Consumer Courts. Within this framework, the BUYER may apply to the Arbitration Committees or Consumer Courts located in their place of residence or, if they wish, in the place of residence of the SELLER.

I confirm that I have obtained the preliminary information specified in this Form as of the date below.

Update Date: 01.04.2023