You have the right to return within 14 days & exchange within 30 days for all your purchases.
In order for the warranty conditions to be valid, please check your orders during cargo delivery. If your package is damaged during the delivery of your order, you can contact us by having the cargo officer keep a damage assessment report. By calling our 0850 840 05 52 line, share the situation with our customer relations officer. After the smooth delivery of your orders, any changes made on the product, deformation due to usage other than the natural wear of the product, failure to follow the instructions for use, interference with the original design of the product through modification, etc. The products to be delivered to us will not be evaluated under warranty.
1.1. How Can I Make a Return?
You can create your return request from the "My Return Requests" tab in "My Account" on our site. When you create the request, you will receive an e-mail with our Yurtiçi Kargo Free Shipping Code. With the incoming code, you can send it to us from all Yurtiçi Kargo branches without paying any transport fee.
Yurtiçi Kargo Free Shipping Code: 972 005 774
Cargo charges related to return requests that are not sent by Yurtiçi Kargo belong to you.
1.2. How Can I Make an Exchange?
You can create your exchange request from the "My Return Requests" tab in "My Account" on our website. When you create the request, you will receive an e-mail with our Domestic Free Shipping Code. With the incoming code, you can send it to us from all Yurtiçi Kargo branches without paying any transport fee.
Yurtiçi Kargo Free Shipping Code: 972 005 774
Cargo fees related to exchange requests not sent by Yurtiçi Kargo belong to you.
1.3. Return Fee and Return Period
After your return is delivered to us, your return will be examined and if it is not used and the box content is complete, your refund will be made to the account / card you have shopped within 2 business days.
When creating a return request for your money order orders, please write the name-surname and IBAN information of the bank to which the account belongs in the "Note" section.
1.4. Missing Product
If there is a missing number of products from the number of products specified in the "Invoice" on the package delivered by the cargo company, we kindly ask you to report the situation to the cargo company officer during delivery.
During delivery, after signing that you have received your order, please check your products in the package with your invoice with the Yurtiçi Kargo officer. If there is a missing or defective product in your order or if the package is damaged, ask the cargo officer to keep a "Damage Assessment Record" and return the products without taking delivery with this report.
When you receive the product without following these steps, the responsibility will not belong to Hopfrogkids.com.tr.
1.5. To Which Address Should I Send the Product?
For return and exchange transactions Yurtiçi Kargo Branches through, (Company name "HOPFRÖG MAĞAZACILIK VE BİLİŞİM HİZ. SAN. VE TİC. A.Ş.", provided that the sender code is 972005774)) free of charge.
Shipping charges related to return requests that are not sent by Yurtiçi Kargo belong to you.